Service Capacity Management Module (Resource Management Module) EE

The Service Capacity Management can be installed via the package manager of openITCOCKPIT. Navigate to Administration -> System Tools -> Package Manager and install the ScmModule

With Service Capacity Management Module, providers have the opportunity to communicate the status of their resources ( e.g., IT services) at a specified time to better channel potential bottlenecks.

Global Settings

In this area, it is determined by when (deadline) the status of a resource must be communicated at the latest. A cron job checks whether a status has been communicated for each resource. The reminder time (in minutes) specifies the period within which a reminder email is sent to providers with missing status. Additionally, it can be specified whether an already set status can be overwritten ("Allow status overwriting"). Another restriction of status communication can be set via the "Require user assignment" setting. If this checkbox is active, only the assigned users are allowed to set a status.

Resource Groups

Under the menu item Administration -> Resource Center -> Resource Groups, you can access the configuration area of the resource groups.

Here, new resource groups can be created, or already created resource groups are listed.

Listing of Resource Groups

Overview of Resource Groups

By clicking the SCM Board button, you get an overview of all resource groups and resources.

By clicking on a specific resource group, a detailed view is displayed.

Create a New Resource Group

By clicking the + New button, the area where you can create a new resource group opens.

The container determines the visibility of this group. Automatically, this serves as a filter for user selection. The user selection determines which users are allowed to set a status. The division between managers and users determines who receives a reminder email in case of missing status. An escalation is triggered if no status is set even after the reminder email is sent. The escalation goes to all users and managers.

Field	Required	Description
Container		The container determines the visibility of this group. Automatically, this serves as a filter for user selection
Name		Name of the resource group
Description		Description of the resource group
Users		Users who receive a reminder and escalation email
Managers		Users who receive an escalation email

Reminder Email

Escalation Email

All emails are logged in the database and can be viewed via the "Notifications" menu item. The resource names in the email are linked to the openITCOCKPIT web interface.

Resource

Via the menu item Administration -> Resource Center -> Resource, you can access the overview page of the individual resources. By clicking the My resources button, the list is filtered by your own resources. The list provides all details about the individual resources and their status information.

All resources are sorted by status.

Unconfirmed resources are displayed first. A resource can have one of the following statuses:

Status	Info
🟦	unconfirmed (0)
🟩	ok (1)
🟧	warning (2)
🟥	critical (3)

Via the menu item Set status for selected, the status for multiple resources can be set. Alternatively, the status for a single resource can also be set.

Every submitted status is logged and can be viewed via the "Status log" menu item.

As with the resource group, clicking the + New button creates a new resource. In the selection, you choose the associated resource group. The name of the resource is defined as a mandatory field. The description is optional.

Field	Required	Description
Resource Group		Associated resource group
Name		Name of the resource
Description		Description of the resource

All changes to the resource and resource groups are logged and can be viewed via the Changelog menu item.

All changes to the ScmModule objects can be viewed via the menu item Logs -> Changelog -> Scm Module Changes.

Dashboards

A custom widget for the dashboard allows users to always see the current status of their assigned resources.

Depending on the status, an appropriate message is always displayed. As in this example:

If the deadline is exceeded, but not all resources have a status communicated, a notice is displayed.